Responsible Gaming at MadCasino
Introduction
At Madcasino, we want you to have an enjoyable experience, but we also believe it’s important to stay mindful of the potential social and financial risks associated with gambling. While playing games of chance for money can be exciting, it’s essential to remember that there is always the possibility of losing. Gambling can become addictive and harmful if not managed carefully and in moderation. We encourage you to play responsibly. If you ever feel concerned about your gambling behavior, there is help out there. Reach out to specialized organizations such as GamCare and GambleAware, for guidance and assistance.
Responsible gaming measures we offer
We are committed to promoting responsible gaming and offer several measures to help customers who want to manage or limit their gambling activities on our website. If you wish to use any of these responsible gaming options, please reach out to our Customer Support team for more details on the procedures:
- Self-exclusion;
- 24-hour cool down period;
If you decide that you need to take a break from gambling, you can request self-exclusion by contacting our Customer Support team. This will result in your account being closed, and you will no longer be able to access your player account. Any remaining balance will be refunded to you. Also, you will not receive any promotional offers or communications from us, and your account cannot be reopened.
For those who just need a short break, we offer a 24-hour Cool-down period, which can be requested through our support team. Once confirmed, you will have a temporary pause from gambling.
If you wish to extend your cooling down period:
- The change will take effect immediately;
- However, if you want to shorten the Cool Down period, a 24-hour waiting period will apply, unless the end of the existing Cool Down is within that time frame. In that case, no changes will be made.
Underage Gambling
Madcasino strictly prohibits underage gambling, and we take various steps to ensure that children cannot access our website. During the registration process, we require the verification of your date of birth to confirm that you are of legal age.
To further help our customers protect their children from accessing gambling websites, we recommend using internet filtering software such as Net Nanny, CYBERsitter, or the Internet Content Rating Association. These tools can block specific sites and allow you to schedule your children’s internet access. Moreover, they provide features to monitor and record the websites your children visit, giving you more control over their online activities.
Organizations offering gambling consultation
GamCare is a renowned organization in Great Britain that offers consultations, advice, and practical support for dealing with the social consequences of gambling.
Gamblers Anonymous is a fellowship of individuals who have come together to address their gambling problems and offer help to others who struggle with gambling addiction. They have regional offices worldwide.
Gambling Therapy offers counseling and support for individuals affected by gambling, with professionals working both in the UK and internationally.
All capitalized terms used here have the same meaning as outlined in the website’s terms & conditions, unless otherwise specified.